Due to the perishable nature of our products, orders cannot be returned, exchanged, or canceled once approved and execution has begun. This applies to fresh flowers and plants; food products (chocolates, cakes, coffee); customized orders; and personal preferences regarding arrangement style or colors after receipt.
Blushed · Alexandria
Exchange & Return Policy
Clear expectations protect fresh flowers and your rights as our valued customers.
1. Non-Returnable and Non-Exchangeable Products
2. Substitutions Policy
We may substitute blooms with similar ones without prior consultation. If you require a specific flower type, please contact us before placing your order.
3. Modifying Delivery Schedule or Location
Changes must be requested at least 3 hours in advance during working hours (11:00 AM – 11:00 PM). Late requests may incur additional delivery fees.
4. Eligible Cases for Refunds or Compensation
Refunds are reviewed only for: clear shipping damage; completely wrong order; or cancellation 48+ hours before delivery.
Report issues on the delivery day with photos: hello@blushedeg.com · WhatsApp · 01104038305
5. Receipt and Delivery Responsibilities
Inspect orders at showroom pickup before leaving — taking the order constitutes full approval. Delivery acceptance is final confirmation. Gift orders: verification photos available on request. Our responsibility ends upon completed delivery.
6. Disclaimer for Incorrect Data or Recipient Absence
We are not liable for: recipient refusal; absent recipient (flowers left safely, client notified); or incorrect address data provided by the client (redelivery fees apply).
7. Refund Mechanism
Approved refunds are processed per the issuing bank's timeline, exclusively through the original payment method used.